Articles

These articles discuss various aspects of relationship marketing and client centricity.

Just click on the article you wish to read. You have the option of reading it 'on screen' or downloading a pdf.

1	Making 2013 The Year of The Client
2	How to Turn a Relationship into a Sale
3	How to Sell More by Focusing on Your Existing Clients
4	5 More Aspects to Ensuring You Are Truly a Trusted Business Partner
5	Five Aspects to Ensuring You Are Truly a Trusted Business Partner
6	To Increase Revenues, Stop Selling
7	How Are You Going to Become a Trusted Business Partner?
8	Why Marketing and Sales in B2B is Different
9	How to Create Value for Clients
10	Essential Steps to Building Relationships in B2B (Part 2)
11	Essential Steps to Building Relationships in B2B (Part 1)
12	Why You Lost That Deal
13	Growing Client Value 2011
14	Trust is on the Up!!
15	How to Build Rapport to Achieve Trusted Advisor Status
16	The Three Important Steps to Building Loyalty
17	Building Long Lasting Client Relationships
18	Viewing Clients as a Unique Market Space is Critical (Part 2)
19	Viewing Clients as a Unique Market Space is Critical (Part 1)
20	Leveraging Existing Client Relationships
21	What reLiance’s Clients Think.
22	What is Your Client Experience Gap?
23	Building Loyalty in B2B Markets
24	How to Identify Client Needs
25	Connecting with Your Clients on a Personal Level
26	Moving from Trusted Advisor to Trusted Partner Relationships Part 2
27	Moving from Trusted Advisor to Trusted Partner Relationships Part 1
28	Return on Client
29	Viewing the Client as a Market Space
30	Growing Client Value
31	Clients are from Mars and Vendors from Venus
32	The Role of The Trusted Advisor is Key in Hard Times
33	Growing Client Value in Tough Times
34	Trust and Reputation. Are they the same?
35	Service excellence at risk
36	Learn to Listen... or Listen to Learn!
37	Customers or Clients. Do you know the difference?
38	Client Centricity – How to Create Great Client Experiences

Contact Details

	+27 83 326 2451
	andrewc@rassa.co.za

Please subscribe to my free newsletter 'Info 4 U 2 Use'

For Email Marketing you can trust

Enquiries

Contact Andrew with this simple form